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GMFRS Customer Insight - HFSA Feedback
Page 1 of 3
Closes
31 Dec 2026
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Feedback following your Home Fire Safety Assessment (HFSA)
1. Did the person who carried out your HFSA arrive at the time you were expecting them?
They arrived on time
They were early
They were late
I wasn't expecting them
2. Please tell us how much you agree or disagree with the following statements
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
It was easy to request and book my HFSA
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The person who carried out my HFSA was respectful
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The person who carried out my HFSA was professional
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The person who carried out my HFSA was clear and easy to understand
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The person who carried out my HFSA was helpful and knowledgeable
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The advice I was given was useful
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
3. As a result of the HFSA you received, do you feel...
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Safer from fire in your home
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Safer more generally in your home
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
4. Overall, how do you feel about the service you received from Greater Manchester Fire and Rescue Service during your HFSA?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
5. Do you have any additional comments or feedback about your experiences during your HFSA?
Do you have any additional comments or feedback about your experiences during your HFSA?
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