We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We asked

We want Greater Manchester to be one of the best places in the world for people to grow, up, get on and grow old – and we are on a journey to achieve that. But the prevalence of gender-based violence represents a major barrier to achieving our ambition.

That’s why we have produced a Gender-Based Violence Strategy, which sets out a comprehensive, responsive programme of service delivery to enhance the safety of women and girls, while preventing gender-based violence from occurring in the first place and challenging the attitudes and inequalities that enable it.

We launched a public consultation on our Gender-Based Violence Strategy on 22nd June. The consultation consisted of a questionnaire asking questions in respect of each chapter, and closed on 1st August.

You said

The questionnaire was complemented by a number of focus groups and one-to-one interviews with victims and survivors of gender-based violence. 150 responses to the on-line questionnaire were received. Consultation also involved: the Greater Manchester Women and Girls Equality Panel; Disability Panel; Older People’s Network; and a sub-group of the Race Equality Panel.

The public consultation ran from 22 June to 1 August. The various results and themes from the consultation are detailed in our consultation report, published in September 2021, which can be found here: Gender-Based Violence Strategy - Response to Public Consultation (PDF, 242KB)

We did

Our final strategy was published on Friday 24 September 2021.

Alongside this, there will be a bespoke plan created to address how to effectively meet the needs of male victims and survivors. This will cover acts of violence, abuse and exploitation in which men or boys are the victims, and in which their gender, sexuality and/or intimate relationships are motivating or prevailing factors.

And there will also be a new Gender-Based Violence Board established, which will drive the implementation of the Strategy over the next 10 years.

We asked

We asked people for their views on a range of environmental issues to help shape Greater Manchester’s first Local Nature Recovery Plan.

This Nature Recovery Plan will be a blueprint for the future of Greater Manchester’s natural environment and local wildlife. It will set out what needs to be done to restore declining species and habitats, and give nature the best chance to recover. Specifically, the plan will:

  • Map the most valuable existing habitats for nature
  • Agree priorities for nature recovery
  • Help identify where funding is most needed
  • Help us sustainably manage and restore nature
  • Identify new green opportunities for the city-region

You said

We received 1087 responses to this consultation.

90% of respondents felt that a range of measures to help nature recover in Greater Manchester were “fairly important” or “very important”. These measures ranged from creating more urban green space, to introducing new areas of protected sites and protecting vulnerable wildlife and habitats.

A significant majority of responses also felt that Greater Manchester was facing a range of challenges with respect to nature, including air quality, climate change, species decline and encroachment of new developments.

97% of respondents were “fairly concerned” or “very concerned” about the future of nature in Greater Manchester. We also received a high number of suggested sites that respondents felt could be suitable for nature recovery.

We did

The results of the survey have been reviewed by the Nature Recovery Plan project team, and along with our ongoing engagemnet work with stakeholders, have been used to formulate the Greater Manchester Nature Recovery Plan. 

This is almost complete and the Plan will be delivered to Defra by 28th May 2021. 

We asked

Recycle for Greater Manchester (R4GM) is the public facing brand of GMCA Waste & Resources.

We work with local councils in Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside and Trafford to inspire and encourage the residents of Greater Manchester to manage their waste and recycling responsibly. We aim to help residents to see the value of waste and the real benefits that can be achieved by wasting less and recycling right. Wigan is not part of R4GM because it administers its own disposal arrangements.

In 2020, we launched a campaign in Oldham called ‘Buy, Keep, Eat, Repeat’. This was focused on helping residents to reduce their food waste, and recycle any food waste they did have, instead of putting it in their general waste bin. Every household with kerbside wheelie bin collections in Oldham received a leaflet in November 2020, and the campaign was further supported by a dedicated webpage on both Oldham council’s and R4GM’s websites, and social media posts with tips on how to reduce food waste. In February 2021 we carried out a survey to understand people’s behaviours around food waste, food recycling and what would help reduce the amount of food they throw away. We also asked some questions about the Buy, Keep, Eat, Repeat logo and campaign messaging, as well as questions about other national/local food waste campaigns. This survey was targeted at Oldham residents who have food and garden bins as part of their kerbside collections.

You said

We had 451 responses in total. 75% of people said they generally put food waste in their green bin or food caddy. Those who said that they generally recycled their food waste as opposed to putting it in the general waste bin, were then asked if they use caddy liners: 69% of those said that they did use caddy liners.

For those who said they generally put food waste in their grey general waste bin, we asked them why this was. 18 people selected ‘other’ from the list of options; the most common answer was that the green bin did not get emptied so they put food in their grey bin instead.

We also asked people what would motivate them to recycle their food waste if they didn’t already recycle it. The most popular answer here was if it saved space in the grey bin, followed by ‘if it helps the environment’. For those who already recycled their food waste, the main motivation behind them doing this was because they want to recycle as much of their waste as possible.

We also asked people if they thought various items could be recycled in their green bin. A large majority of people were correct about which bin they should put each item. However, 52% of people thought compostable packaging could be recycled in their green bin/food caddy when it should go in the grey general waste bin.

59% of people said that the reason they throw away food at home from time to time was because the food was out of date.

When asked what they do to help reduce the amount of food they throw away at home, 84% of people said that they check what is left in the fridge and cupboards before they do another shop. 74% said they make a list when they go shopping. 73% said they freeze leftovers.

We then asked what support you may need to reduce the amount of food thrown away. The most popular answer was tips on how to store food so it lasts as long as possible (35%). 33% said tips on what food can be recycled and how to recycle food waste. 20% said recipes and cooking tips.

The survey also showed that most people were ‘very concerned’ about the environmental impact of producing and transporting food, and ‘fairly concerned’ about the environmental impact of disposing of food waste.

Finally, we asked for feedback on our Buy, Keep, Eat, Repeat logo and general campaign approach. 66% of people said they quite liked the logo. 59% also said they quite liked the approach of the campaign being split into 4 sections.

We did

The results of the survey were collated and will be used to develop our future work around food waste.

Some of the feedback received has helped us to tailor our messages further when posting about the Buy, Keep, Eat, Repeat campaign on social media. For example, for the question about what support is needed to help reduce food waste, most people selected tips on how to store food. Additionally, the third most popular answer was recipes and cooking tips. Therefore, future posts will focus more on the ‘keep’ and ‘eat’ sections of the campaign. As people also requested more support with tips on what food can be recycled and how to recycle food waste, there will be messaging about how to dispose of compostable packaging. Most people were ‘very concerned’ or ‘fairly concerned’ about the environmental impact of food waste. Further to this, helping the environment was a motivation for some people to recycle their food waste. Therefore, future messaging around food waste will link to climate change through facts and statistics, to show that reducing your food waste on an individual level can help fight climate change.

For more information about our current campaigns, please visit: https://recycleforgreatermanchester.com/community/ or search #BuyKeepEatRepeat on Twitter.

We asked

We asked Trafford residents their views on a joint Recycle for Greater Manchester and Trafford council plastics campaign called ‘Got to Be A Bottle’. The aim of this survey was to see if people had seen the campaign leaflet, sticker, or advertisements, and whether seeing the information had changed their behaviour when it came to plastic recycling in their black mixed recycling bin.

The survey also aimed to find out where people would usually go for information if they were unsure of what could or could not be recycled.

Respondents were asked about:

  • Which bin they would put various items in
  • If they had seen any recycling information in the last 12 months
  • Whether the Got To Be A Bottle leaflet, sticker and adverts had changed their behaviour
  • Where they look for recycling information if they are unsure of how to recycle something
  • If they had any other comments about recycling in their black bin
  • How they found out about the survey

You said

We received 336 responses to this consultation.

Recycling in your bin

Over 90% of respondents showed us that they were already recycling correctly in their blue paper and card bin, black mixed recycling bin and green food and garden bin.

However, tissues seemed to cause some confusion as 24% of respondents were putting used tissues into their blue paper and card bin instead of their general waste bin.

The overall results suggest that those who completed the survey where aware of which types of plastic could and could not be recycled in their black mixed recycling bin.

Recycling information

Within the last 12 months 48% of respondents had seen a recycling information bin sticker, 42% had seen information on a leaflet and 27% could remember that they had seen information on social media channels.

Got to Be A Bottle campaign

Only 5% recalled the recycling Got to Be A Bottle campaign bus stop advertisement, however 14% did remember receiving the recycling campaign leaflet and agreed that it changed their recycling habits. 16% recall seeing the campaign bin sticker and felt that it helped them improve their recycling.

Most respondents who used the opportunity to tell us about recycling in Trafford commented on plastics recycling, for example:

‘You should be allowed plastics that have same pet symbols on trays that is same as plastic bottles or on plastic that say it can be "recycle" on label.’

‘Would like to be able to recycle plastic tubs and trays’

We did

We have passed on the results of the survey to Trafford Council

Trafford Council will use the results of the survey to help inform and improve future waste and recycling campaigns, promotions, and engagement. They will continue to use social media, bin stickers and leaflets to support their recycling campaigns. They will also be working with Recycle for Greater Manchester to increase the influence of their recycling messages through social media live events, as respondents are looking for recycling information on social media platforms. 

Trafford Council have recognised that the issue of plastic recycling is of interest to many residents, and to make sure that residents get up to date information about how plastics are recycled and processed they have linked the Council’s website directly to Recycle for Greater Manchester’s website. This website provides users with an explanation of why we only accept plastic bottles and what happens to other plastic items that are put into general waste bins.

To find out about plastic waste and recycling please visit What happens to my plastic?

As a direct result of the survey Trafford Council have improved the waste and recycling pages on their website to ensure that it is clearer to a wider range of users.

To view their updated pages please visit Bins and Recycling in Trafford

We asked

Greater Manchester Independent Inequalities Commission’s Call for Ideas asked for suggestions on how to tackle inequality in Greater Manchester. The survey also asked for comments on current inequalities, particularly those highlighted by the COVID-19 pandemic. However, given that many of these inequalities are deep-seated and often generational in origin, respondents were invited to describe these longstanding inequalities, and to suggest how local resources might be deployed to help redress them.

The survey questions explored the following areas:

  • economic inequality
  • democratic decision-making, power and voice
  • good employment and adult skills
  • education and young people
  • democratising asset ownership
  • health inequality
  • universal basic services
  • structural racism
  • the key actions needed to tackle inequality in Greater Manchester, and the key barriers to doing so

You said

In total, we received 120 people responses to the online survey.

You told us that the current UK economic model helps to embed inequality, and that Greater Manchester should adopt a fairer model that addresses spatial inequality and targets investment towards disadvantaged areas and groups. Decision making needs to be representative, collective and inclusive of all communities, with more diversity and proper, ‘bottom-up’ co-production.

You said that access to employment, and particularly to ‘good work’, is essential to prevent the impacts of the pandemic further widening existing inequalities. Recruitment practices need to enhance the diversity of workplaces so that they reflect the wider community. Greater Manchester should incentivise responsible employers, who treat their workers well regardless of background, pay fair wages and offer flexible working. The living wage was felt to be a good way to effect change, especially through public sector procurement practice; zero-hour contracts are generally low pay and poor-quality, and reform is urgently needed. In particular, young people need targeted employment support, and the ongoing challenges faced by people of colour and those with disabilities need to be addressed.

You were clear that investment in skills was needed, with inadequate digital skills identified as a key barrier to improving employment opportunities, and digital exclusion a central factor in embedding inequality across all age groups. Learning mentors, more use of library facilities and extra-curricular provision were advocated to support children and young people. More broadly, greater investment in further education and apprenticeships would bring significant benefit, as would a wider variety of vocational training, particularly if co-designed with learners. Alongside, tailored mental health support is required, particularly for young people who have struggled during the COVID-19 crisis.

In response to our question on democratic ownership and business models to reduce inequalities, you suggested empowering local communities by promoting community ownership. Business support approaches to resource co-operatives and social enterprises would enable community asset and wealth building, helped by schemes to encourage local residents and public sector procurement to ‘buy local’.

You said that equal access to quality health and care services was required to address health inequalities. Better representation in the health and care system was a common theme, including targeting employment in the sector from under-represented communities, and involving people with lived experience in service design. Many potential ‘universal basic services’ are key determinants of physical and mental health and wellbeing: you wanted all Greater Manchester residents to have a right to affordable housing, childcare, transport and digital connectivity. Most particularly, action is needed to improve quality, choice and security in the rental sector, and to address homelessness and rough sleeping.

Many of you stressed the impact of structural racism in embedding inequality for Greater Manchester’s ethnic communities. Reform is needed to ensure better representation in leadership roles, and to test policies for their impact on all residents. The intersection between race and class inequality was highlighted: many of our poorer residents are also people of colour.  Language barriers need to be addressed by ensuring that everyone can access information and services, and have their voice heard, regardless of the language they speak. Meaningful outreach and mentoring opportunities were also felt to be good ways to bring about positive change, as was more comprehensive curriculum content on racism in schools. 

You identified underfunding and austerity-linked cuts as drivers of inequality in recent years. Alongside the unequal distribution of wealth and assets across Greater Manchester, this was exacerbating polarisation between areas and residents with resources and those without. 

We did

The Independent Inequalities Commission looked at the responses and discussed them whilst were considering its recommendations. Many of the responses chimed with what people were saying directly to the Commission, which gave weight to the ideas and has meant that many were picked up in the recommendations made in the report.

Furthermore, the Commission was able to directly recount some of the survey responses in its report, as evidence of how the Call for Ideas has shaped the content. Commission members felt that it was important to show how their thinking had been influenced by the responses that local people had taken the time to submit.

The report also provides case studies and examples of the great work that is happening across Greater Manchester to tackle inequalities.

The Greater Manchester Independent Inequalities Commission would like to thank everyone who took the time to respond and helped influence its report.

We asked

We asked people whether they agreed with the Mayor and Deputy Mayor’s proposal to raise the policing element of council tax by an extra £1.25 a month for a Band D household over the course of 2021/22.

Thanks to the support of local residents, the money raised through the police precept since 2018 has enabled us to invest in 667 extra police officers, 40 additional call handlers and Interactive Voice Response (IVR) automated telephony system technology to improve the 101 service, and investment in frontline officers through clothing, footwear, training and equipment.

The proposed additional funding would enable us to further invest in frontline services and deliver:

  • 325 extra police officers
  • a new approach to safeguarding with 150 officers to keep our most vulnerable victims safe
  • a new city centre team concentrating on violence reduction
  • a pilot programme to ensure that a crisis worker responds alongside a police officer to reports of rape and serious sexual offences
  • mentoring for young people involved with or at risk of becoming involved in gang activity
  • continuing to fund a mental health tactical advice service
  • road safety initiatives including piloting community-led Speedwatch schemes

You said

There were 502 responses to the consultation on GMConsult.

Overall, 34% of respondents said that they support, in principle, an increase of £1.25 a month or more as part of their council tax payment to help Greater Manchester Police invest in neighbourhood policing, 30% thought it should remain the same and 31.5% thought it should be reduced.

We did

Instead of an increase of £15 a year for a Band D Property, The Mayor and Deputy Mayor proposed to reduce this to £10 more a year for a Band D property.

On 29 January 2021, The Greater Manchester Police and Crime Panel voted in favour of raising the police element of council tax by £10 a year for a Band D property. 

The extra funding will support:

  • Funding for training and equipment for 325 new officers
  • A new approach to safeguarding with 150 officers to keep our most vulnerable victims safe
  • Initiatives to reduce death and serious injury on the roads, supporting conventional enforcement with a more localised approach to educate drivers, including pilots of community led speed-watch schemes.

Read more:

£10 police precept increase will help fund hundreds of extra police officers

We asked

COVID-19 is having significant impacts on the lives of residents and the city-region of Greater Manchester as a whole. The nature and extent of these impacts are not evenly experienced across the population, which affects how well equipped and empowered parts of the population are to stop the spread of the virus and its resulting impacts.

Although there is extensive national research into these issues, particularly during the earlier stages of the pandemic, relying on national surveys does not give the level of detail required on who within the GM population is being most affected, the issues they are facing, what support they need, and how communications and support may be best targeted and delivered.

GMCA and partners have commissioned BMG Research to undertake monthly online and telephone surveys of at least 1,000 residents each wave, with quotas to achieve at least 100 residents in each local authority, as well as gender, age, ethnicity and disability to ensure the sample broadly reflects the profile of residents. Further consieration is also being given to wider protected and other key characteristics.

You said

Wave One Results Report

This report, Safely Managing Covid-19, summarises the results from Wave One - a survey of 1016 Greater Manchester residents, completed online and by telephone, between 20th November and 2nd December. A further 437 responses were received from respondents who completed the survey online via a link that was circulated by GMCA's partners and hosted on the GM Consult website. Feedback from these 437 responses have not been included in this report, but will be reported separately.

Safely Managing Covid-19: Greater Manchester Population Survey December 2020

Subsequent waves of the survey will be shared on the GMCA website

We did

We are constantly using the insight gleaned from the survey to inform our communications and response to the pandemic. Please follow us on social media for advice about how to keep you and your loved ones safe, as well as where to access additional support: 



We asked

The NHS in Greater Manchester and its partners have been working hard to stop Covid-19 and its impacts.

In August 2020 we were particularly interested in how the virus is affecting people aged under 40.

Preventing the spread of Covid-19 is all of our responsibility, and if we all do our bit we can help to keep each other safe.

We were developing a plan to help us inform people about what they need to be doing to help stop the spread and why they needed to be doing it.

We wanted to ensure that the views of people aged under 40 are taken into account so that the plan achieves its aims.

The survey was to gather the views of people aged under 40 in relation to the Covid-19 outbreak.

We asked about a range of topics relating to the pandemic including:

  • How worried people were about the virus and its wider impacts
  • How worried people were about the specific impacts of Covid-19
  • People’s knowledge of Covid-19 on topics such as getting a test and when they need to wear a mask
  • How they felt about other young people and following the rules

You said

More than half of respondents said they were either worried or very worried about catching Covid-19. However, 88% said they were either very worried or worried about the wider impacts of Covid-19. This highlights while people aged under 40 are worried about the virus, more people are worried about the wider impacts the virus is having on society.

When asked about a range of specific topics and how worried they were, the topics most people said they were worried or very worried about were: ‘other people less well of than them’, ‘businesses in their local area’, ‘their older relatives’ physical health’ and ‘their future’. For all of these risks, more than 70% of respondents said they were either ‘worried or very worried’. This highlighted the main things young people were worried about were not about themselves directly but their community and people they knew.

When asked about their knowledge of Covid-19 and some of the steps we need to take to battle the virus, the majority knew how to take the steps needed to keep themselves safe, such as how to wear a mask, where to wear a mask, how to keep safe when going out and meeting friends, when to self-isolate and for how long and when and how to get a Covid-19 test. However, less than half of respondents knew where to get support if they needed it because of Covid-19 or if they need to self-isolate.

When asked about how often people aged under 40 follow the rules, the majority said that people their age either always or something follow the rules. However around a third said people their age rarely follow the rules. The majority of respondents said people their age don’t follow the rules because they are ‘fed up with the restrictions’.

We did

The findings from the survey were used to inform the development of two communications campaigns – ‘Do Your Bit’ and ‘Not Gone Yet’.

Do Your Bit is a campaign aimed at sharing covid prevention advice in the entire Greater Manchester population while Not Gone Yet is aimed at people aged 16-21. The messaging and assets formed for these campaigns were informed by the survey, taking the results on board to ensure what was being said was relevant and addressing the most prominent issues.

The results were also shared with partners across Greater Manchester so they can inform their own Covid-19 communications work and ensure it is as relevant as possible.

We asked

In July 2019, the Mayor of Greater Manchester announced plans to establish race equality and faith advisory panels, and a programme of listening exercises subsequently took place to develop the panels. Engagement sessions were held with Greater Manchester’s strategic, district and community leaders in race equality. The learnings from these sessions were used to inform proposals, which were due to be submitted to the Mayor and Greater Manchester’s lead for equalities when COVID-19 gripped the country and developments were put on hold.

The pandemic has had a significant and disproportionate impact upon sections of our community, and therefore a final stage of the listening exercise was undertaken to playback the findings from the earlier sessions and ‘check and challenge’ whether they are still salient. This survey was part of the listening exercise, and sought to understand:

  • The issues a panel should address
  • The purpose of the panel, e.g. its mission, aims and objectives
  • The role of the independent chair
  • The roles and responsibilities of panel members

You said

The majority of listening exercise participants felt that the six issues highlighted during the earlier engagement are the consequences of systemic racism and structural inequalities, and they felt that tackling inequalities, racism and discrimination should be at the heart of what the panel focuses on. These are Educational inequalities and achievement, including STEM; Employment and labour market inequalities; Financial inclusion and poverty; Hate crime and preventing discrimination; Health and wellbeing inequality; and Housing and homelessness, including hidden homelessness.

Nevertheless, both the survey and discussion groups revealed general agreement that these six issues were still important and should be considered by the panel.

Two additional issues that frequently came up in this stage of the listening exercise were discrimination in policing and criminal justice; and BAME leadership, especially in the public sector and political systems. There was also appetite for the panel to be involved in all aspects of the Greater Manchester Strategy, as well as the post-COVID recovery plans to ensure ‘build back better’ means better for all.

Participants felt the mission, aims and objectives should be simple and easily understood so all communities can understand what the panel is setting out to do. Participants also felt the panel needs measureable outcomes so it effectiveness and successes can be demonstrated.

It was widely agreed the panel’s overall mission should be to tackle the systemic and structural discrimination that leads to inequalities. Some mentioned by nature of its existence, the panel could inspire BAME people to participate in civic life and increase confidence that tackling inequalities and discrimination is being taken seriously.

In order to achieve that mission, most participants felt that the panel should have an explicit role in scrutinisng and holding the public and VCSE sectors to account. Additionally, whilst participants agreed the panel should have a role in highlighting the issues, many strongly advocated that it should be involved in co-designing and implementing the solutions – working in partnership, rather than being ‘done to’.

The proposal to appoint a chair was not broadly supported, and many participants would prefer the panel to select from its members, or hold a further recruitment process. A number of participants recommended there are at least two chairs. It was also queried whether the proposals for a truly independent chair were possible, but most participants did agree the chair should work for the ‘collective good’ rather than solely for the community they’re representing.   

There was widespread agreement that there should be an open recruitment process, and that anyone interested should be able to apply. It was also agreed that all 10 districts should be represented, as well as a broader range of communities as possible. A number of the discussion groups remarked that it wouldn’t be possible for all of Greater Manchester’s races, ethnicities and cultures to have a seat at the table, and they felt that consequently the panel needs a strong engagement infrastructure to support members’ ability to involve those from outside their own communities. Some suggested this could be facilitated by existing BAME-led organisations, if adequately resourced. There were conflicting views about whether members should be existing ‘leaders’ or ‘new voices’, but there was wide-spread agreement that all should have insight or first-hand experience of the issues the panel will focus on.

We did

The findings from the listening exercise were used to inform the final proposals for the Race Equality Panel. These were submitted to the Mayor of Greater Manchester, Andy Burnham, and Greater Manchester’s lead for equalities, Cllr Brenda Warrington.

In their September 2020 meeting, the Greater Manchester Combined Authority (GMCA) endorsed the proposals, and announced that the open recruitment process will start.

To apply to be a member of the panel, please visit www.GMConsult.org to complete the application form.

Applications for the panel will close on Sunday 18th October 2020, and the panel will be convened in November 2020.

We asked

We asked people whether they agreed with the Mayor and Deputy Mayor’s proposal to raise the policing element of council tax by an extra £2 a month per household over the course of 2020/21.

Thanks to the support of local residents last year, the money raised through the police precept enabled us to recruit 320 additional police officers, the first time we could significantly add to officer numbers since 2010.

These officers have gone in to our communities, a dedicated transport unit launched late last year and new detectives have been recruited to deal with the most serious crimes.

The proposed additional funding would enable us to ensure that the police officers we have already recruited are able to continue tackling crime.

You said

There were 500 responses to the consultation on GM Consult.

Overall, 58% of respondents said that they support, in principle, an increase of £2 a month or more as part of their council tax payment to help Greater Manchester Police invest in neighbourhood policing.

We did

The government announced on Wednesday 22 January 2020 a £1.1 billion increase in their direct grant to fund police services. This equates to an additional £40m for Greater Manchester for 2020/21.

The Greater Manchester Police and Crime Panel voted unanimously in favour of raising the police element of council tax by £10 a year for a Band D property. This was agreed at a GMCA meeting on February 14, 2020.

The extra funding will support:

  • 347 new police officers recruited in Greater Manchester in 2020/21
  • Named Neighbourhood Beat Officers and PSCOs in every ward in Greater Manchester
  • Schools based police officers in Greater Manchester schools with the greatest need
  • Improvement of the 101 service by continuing to fund the 40 additional call handlers

Read more:

We asked

Greater Manchester is a place where everyone should feel safe to be themselves. No one should face violence, abuse or hatred just because of who they are, who they love, where they’re from, what they look like or what they believe. Hate incidents and hate crime will not be tolerated in Greater Manchester.

There is a lot of great work taking place to tackle hate crime in each area of Greater Manchester but we think we can be more effective if we work together. So, we are creating the Greater Manchester Plan to Tackle Hate Crime to help prevent and tackle hate crime.

We have worked with many people and organisations involved in tackling hate crime to develop a set of priorities for the Greater Manchester Plan to Tackle Hate Crime. We sought your feedback and experiences to help us to get a better understanding of what is working and what can be improved.

This consultation was open from 16th October 2019 and ran until 8th December 2019.

You said

We received 817 responses to this consultation. The majority of these responses were received via the online survey, with a smaller number shared with us directly via email.

There was overall support for the draft priorities to be included within the Plan to Tackle Hate Crime. Around 90% of respondents either agreed or strongly agreed with the draft priorities outlined within the consultation.

A number of responses raised questions relating to gender and sex and there was broad support for the inclusion of hate against women and girls as a monitored strand of hate crime.

When asked about other strands that should be monitored (other than those already monitored and women and girls) age was the next most suggested strand.

30% of respondents were aware of Hate Crime Awareness Week, which runs each February across Greater Manchester. There was a wide range of suggestions for future Hate Crime Weeks the most popular being how to safely challenge hate crime.

A number of important pieces of feedback were given, and we have taken note of these. These included:

  • Respondents felt that if people reported hate crime this must be followed by proper support or action from the police.
  • Education and work in schools was the most common suggestion for action that should be considered to address hate crime.
  • There was broad support for the concept of Third Party Reporting Centres but some questioned how effective they were.

We did

Following early sight of the consultation results we were able to include some key messaging throughout hate crime awareness week around supporting people and not being a bystander when witnessing a hate crime, where it was safe to do so. This messaging appeared at key public transport hubs throughout Greater Manchester where we know such hate incidents occur.

The results of the survey will be shared and reviewed by the Greater Manchester Hate Crime Partnership at the next formal meeting. It has already been agreed that the Partnership will undertake a piece of work to review the operation of Third Party Reporting Centres in Greater Manchester. This work will look to gain a better understanding of the role of the existing centres and provide proposals for the future operation and support network for those centres.

Following the consultation feedback regarding the monitoring of hate crime strands, including age and women and girls which featured strongly in the feedback, the Deputy Mayor will be discussing this with the Chief Constable to gauge the feasibility of recording crimes against other strands. These discussions will focus on the capacity of policing to effectively record and respond to what would be an increased demand.

The feedback will also contribute to towards the ongoing Strategic Review of Victims Services. We want to ensure that the services available to victims are meaningful and effective and understanding the experiences of victims is key to us achieving that.

The results of the survey will be used to develop the draft Plan to Tackle Hate Crime and this will be formally reviewed by the Deputy Mayor and members of the Police and Crime Steering Group before being publically launched in Spring 2020.

We asked

Poor health adversely affects both victims of crime and offenders. From learning disabilities to drug addiction to poor mental health, it is clear that there are a range of health factors that directly increase your likelihood of entering the criminal justice system. The links between health, victimisation and offending are both critical and complex: that is why we have developed a health and justice strategy and are the first city-region to do so.

The aim of this strategy is to improve the health of people who are already in the criminal justice system, or who are at risk of entering it – either as a victim or offender. We believe this will reduce the risk of some people becoming a victim, and prevent others from getting involved in crime, as well as reducing the risk of reoffending of those already caught up in crime.

We have developed a vision and a set of priorities for our Health and Justice Strategy. We sought your feedback to help us improve the support we give to vulnerable people who come into contact with the criminal justice system in Greater Manchester.

The feedback that was collected during this consultation will be used to shape the delivery plan for the Greater Manchester Health and Justice Strategy.

This consultation was open from October 2nd and ran until October 31st 2019.

You said

We received 281 responses to this consultation. The majority of these responses were received via the online survey, with a smaller number shared with us directly via email.

We were pleased to note that victims of crime were well-represented among the public responses (73%), as were individuals who consider themselves to have a disability.

90% of respondents either “agreed” or “strongly agreed” with our vision for an integrated strategy for health and justice, and 90% of responses also agreed with the priorities which we set within the strategy. We take this as a good indication that members of the public are broadly in favour of our approach, and are supportive of the direction we are taking.

Members of the public were clear about their preference for approaches that focused on prevention. Specifically, the parts of the strategy which they considered most important included the reduction of violence on one hand, and the prevention of young people becoming involved in crime on the other.

A number of important pieces of feedback were given, and we have taken note of several. These included:

  • Mental health: members of the public were keen to see a greater emphasis placed on mental health in the vision and priorities of the strategy. It was acknowledged that mental health was recognised explicitly throughout the document, but the public’s perception was that work on mental health should be made more prominent.
  • Support for offenders: while often sympathetic, members of the public expressed a lack of certainty about the rationale behind improved support for offenders. There was concern that a greater emphasis needed to be placed on supporting victims – and that these two objectives needed to be approached with distinctly from one another.
  • Wider considerations: members of the public identified a number of other factors which they felt were just as important in determining offending related behaviours. These included education (for children and young people) and employment opportunities (for adults). They felt that ‘health and justice’ only made sense as a strategy in the context of wider issues.
  • Communication: members of the public expressed a concern about the degree to which we would communicate with them. They were keen for us to consult with them and involve them in designing and delivering policy. They were also keen for us to tell them clearly about what we are doing.

We did

The results of the survey were formally reviewed by the steering group for the Greater Manchester Integrated Health and Justice Strategy, and key decisions were taken about amendments to our approach. The Strategy, and specifically its delivery plan, has been revised to reflect the considerations taken on board during the consultation.

The feedback we received from the survey as well as our engagement with staff has informed a number of proposed amendments to our initial proposals.

The updated strategy includes:

  • We will make specific provision for mental health within the delivery plans for appropriate priorities. We will also distinguish mental and physical health in the outcomes framework for the strategy.
  • We have ensured that work streams designed to support victims are separate from work streams designed to support offenders. Work on victims and offenders will be resourced specifically and distinctly. We will specifically monitor outcomes for victims as well as offenders within the outcomes framework.
  • We will adopt an approach to service user engagement which directly involves service users in developing policy.
  • We are going to re-draft our priority on “family justice” and will seek to make sure that we recognise the importance of the whole family.
  • We will develop a communications plan in the first part of 2020 which will ensure we keep the public appraised of our work.
  • We will direct resources towards the priorities which the public have expressed as the most important in the first instance: violence reduction, and the prevention of young people from becoming victims or offenders.

The Integrated Health and Justice Strategy for Greater Manchester will be considered at parallel meetings of the Greater Manchester Combined Authority and the Greater Manchester Health and Social Care Partnership on Friday 31st January 2020.

We asked

We asked residents living in high rise buildings in Greater Manchester for their views on fire safety in their homes and whether they had experienced any problems, issues or concerns in their building following the Grenfell Tower fire.

You said

A total of 172 residents from 95 different buildings responded to the survey. 

  • 65% of respondents were concerned about having a fire in their home
  • More than half of owner occupiers are suffering from increased service charge costs – up to 433% higher
  • Only 12% of homeowners have had cladding removed or replaced
  • Some people said that the fire safety risks and financial costs are impacting their mental health and wellbeing

We did

The feedback provided by residents will be used to inform future work of the Greater Manchester High Rise Task Force.

The responses received in the first few weeks of the survey were used as part of the taskforce's response to Government’s Building a Safer Future consultation to ensure residents' experiences and views were included.

Find out more:

Greater Manchester High Rise Task Force

High Rise Task Force Residents Survey Summary Report

Greater Manchester high-rise residents affected by financial strife & poor mental health, survey reveals

We asked

The Greater Manchester Co-operative Commission was established by the Greater Manchester Combined Authority (GMCA) to be a driver for developing co-operative activity across the city-region and to explore how co-operative methods can help to solve existing issues facing the city-region.

A call for evidence was launched in February 2019 and sought information around

four 'opportunities' to develop the co-operative model across Greater Manchester:




•Business development

The call for evidence also sought information about other opportunities that the co-operative model could apply to, as well as experience from other sectors that can be applied to any of the four opportunity areas.

You said

The GM Co-operative Commission’s Call for Evidence officially closed on 4th September 2019; 42 submissions were made in total.  The evidence provided strong support for the development of the co-operative sector, with a clear suggestion that Greater Manchester should be the host of this development.

Key conclusions from the evidence which was submitted included:

  • There are clear opportunities for co-operatives to be more co-operative with each other
  • There is a need to understand the market and where co-operatives can thrive
  • Co-operatives need to be offered as an option in business support, advice and for commissioners of services
  • There is a need for ‘specialist’ business advice
  • Current funding models can favour capitalism over co-operation
  • Co-operation doesn’t have to be an ‘all or nothing’ approach
  • There is a need to change the procurement process to allow a more ‘even playing field’ for co-operatives (and other organisations)
  • Co-operatives have to be competitive
  • The social value is a ‘Unique Selling Point’, and this needs to be made more obvious
  • There is a lack of evidence about the benefit (social and fiscal) of co-operatives

We did

The Co-operative Commissioners met on 7 occasions to consider the evidence which was submitted and to hear from a range of expert witnesses.

The full Report of the Greater Manchester Co-operative Commission – ‘A Co-operative Greater Manchester – People and Communities working together to improve the environment, create good jobs and sustainable growth was published in January 2020.

The Report summarises the findings from the evidence which was submitted to the Commission, and provides practical policy recommendations for future consideration. It sets out a vision for Greater Manchester to be the most co-operative place in the country.

There are 42 recommendations contained in the Report. These recommendations are framed around three broad areas for action:

  • Creating the conditions for co-operatives to thrive
  • Co-operation in Communities
  • Supporting the Co-operative Business Model

There are also a number of sector-specific recommendations around co-operative and community housing, transport and the digital sector.

The full Report can be downloaded here 

We asked

Our Pass will provide 16 to 18 year-olds (12/13th academic year) in Greater Manchester with free bus travel alongside a wealth of sporting, cultural and leisure opportunities.

The pass is a two year pilot starting on September 1, 2019, led by Mayor Andy Burnham and Greater Manchester Combined Authority (GMCA), with support from Transport for Greater Manchester (TfGM). The pass has been developed with Greater Manchester Youth Combined Authority (GMYCA), and a host of other youth organisations, groups, schools and colleges across the city-region who helped with the overall design and name of the pass.

Our Pass has been designed to support young people at a crucial point in their lives and aims to raise aspirations of all young people across Greater Manchester. It is a commitment to the opening up opportunities in the city region to young people.

This survey was used to ask young people across the city-region what opportunities they would like to be available with Our Pass and how opportunities should be allocated. We specifically asked:

  • Which opportunities young people would be most/least likely to take up?
  • What young people are interested in?
  • Which apps young people use the most?
  • Whether opportunities should be discounted as well as free?
  • How opportunities should be allocated?

The survey was open from May, 9 and ran until June, 23 and was promoted across social media channels. Our Pass partnered with GMYCA and other youth work led partners to share the survey across Facebook, Twitter and Instagram.

You said

The survey received 662 responses overall, 94% of which were received by respondents aged 18 years or younger (the target audience for Our Pass).

The survey results gave an insight into opportunities most and least popular amongst young people. The top three opportunities respondents reported most likely to take-up being indoor leisure complexes, such as cinema and bowling (86%), restaurants (79%) and live music (67%), whereas the least popular included under-18 clubs and bars (58%), museums (44%) and watching sports (44%).

Respondents were also asked to rate their level of interest in a number of commodities. Food, music and clothes were rated the highest (all within 90%), with beauty, computer games and sports rating the lowest (all under 60%).

As well as interest, respondents were asked their thoughts on opportunity allocation. The vast majority of respondents (96%) believe that Our Pass should provide discounted shopping and vouchers, as well as opportunities. Additionally, 87% of respondents said they would be interested in discounted opportunities as well as free opportunities.

We did

The results of the survey have been collated into a report and sent to the Our Pass Board who ultimately make decisions regarding Our Pass.

We’ve listened to the results and are currently developing Our Pass opportunities based on the results with businesses across Greater Manchester. Using the feedback, Our Pass has already developed a range of opportunities including:


  • Manchester Giants (Basketball and Netball)
  • Oldham Boxing and Personal Development Centre
  • Challenge 4 Change
  • Helly Henson Watersports Centre

Music and Culture

  • Palace Theatre Manchester
  • Manchester Opera House
  • Parklife
  • Hallé Orchestra

Additionally, as 96% believe that Our Pass should provide discounted shopping and vouchers as well as opportunities, Our Pass have officially partnered with JD Sports who are currently running a £50 gift card competition for young people who sign up for Our Pass before the launch in September and will continue to apply discounts to all Our Pass users.

Our Pass are currently encouraging other businesses across Greater Manchester to get involved for the launch of the pass on September 1.

We asked

Recycle for Greater Manchester (R4GM) is the public facing brand of GMCA Waste & Resources.

We work with local councils in Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside and Trafford to inspire and encourage the residents of Greater Manchester to manage their waste and recycling responsibly. We aim to help residents to see the value of waste and the real benefits that can be achieved by wasting less and recycling right. Wigan is not part of R4GM because it administers its own disposal arrangements.

In 2018, we had a number of campaigns running and a busy few months of putting stickers on bins, delivering leaflets to households, speaking to people at events and much more. We then did a survey to see what residents thought of the campaigns, so that we could use the feedback to shape our future campaigns.

The survey was for people living in houses with their own wheelie bins in Bolton, Manchester, Oldham, Salford and Tameside. These were the areas where we delivered the campaigns.

You said

We had 826 responses in total. The results gave us an insight into what residents wanted to see in terms of campaign and communication materials, and what they thought of our previous leaflets, stickers and adverts.

When we asked people how they have received recycling information in the past, 75% said from a bin calendar, 53% said from a sticker on a bin and 53% said from a leaflet.

We then asked what information you would like on a leaflet, 72% said information about what can be put in their recycling bin, and 71% said information about what can’t be put in their recycling bin. Similarly, 75% of people said they wanted a bin sticker to include information about what they can put in their recycling bin.

We also asked residents what they think happens to their general waste, 49% of people said they think it is sent to landfill. However, 30% of respondents were aware that it is used to create electricity.

We did

The results of the survey have been collated and used to develop our campaign ‘Recycling plastic?  It’s got to be a bottle.’

As the results showed that most people have received recycling information from a leaflet or sticker, we decided to use this approach again. So far, we have delivered 292,500 leaflets to households in various districts. By March 2020, we will have delivered 389,500 leaflets.

This meant that we made our campaign leaflets more generic instead of focusing on one type of recycling bin. We have included information on:

  • what should and should not go in your mixed recycling bin
  • what should go in your other recycling bins and general waste bin at home
  • why we only accept plastic bottles for recycling
  • what happens to your general waste.

We also included bin stickers and tags for mixed recycling bins as part of our campaigns.

For more information about our current campaigns, please visit: https://recycleforgreatermanchester.com/community/ or search #GotToBeABottle on Twitter.

We asked

Recycle for Greater Manchester is the public facing brand of GMCA waste and resources.

We work with local councils in Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside and Trafford, to inspire and encourage the residents of Greater Manchester to manage their waste responsibly, helping residents to see the value of waste and the real benefits that can be achieved by wasting less and recycling right. (Wigan is not part of Recycle for Greater Manchester because it operates as a unitary authority and administers its own disposal arrangements.)

This survey was used to find out people’s attitudes, knowledge and behaviour in relation to the recycling and disposal of plastics.

We specifically asked:

  • how households last disposed of certain household plastic items (for example, bread bag, fruit punnet, hand soap bottle)
  • the reasons why people sometimes put some plastic items in the recycling bin rather than the general waste bin
  • how confident people are about which plastic items can be put in the recycling collection and which cannot
  • what people think happens to their general waste after it is collected by the council
  • opinions on statements relating to the equivalent amount of electricity generated from certain plastic items.

The survey was open from 19th March and ran until 22nd April 2019 and was promoted across social media channels.

You said

The survey received 395 responses overall, 97% of which were received by respondents living in Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside and Trafford (the target audience for Recycle for Greater Manchester).

The survey results gave an insight into how households last disposed of certain plastic items. The top three plastic items respondents reported to putting in the recycling bin which are currently not being accepted for recycling are: butter tub 16%, fruit punnet 14% and yoghurt pot 13%.

Respondents were asked how confident they were about which plastic items can be put in the recycling collection and which cannot. 54% of respondents said they were mostly confident but unsure about one or two items.

46% of respondents are aware that after the council collects their general waste it is sent to an energy from waste facility, whilst 33% of respondents think general waste is sent to a landfill site.

Respondents were asked to rate statements relating to the equivalent amount of electricity made from certain plastic items.  From the three statements, the percentage of respondents rated the statement 'It takes just 7 yoghurt pots to make enough electricity to power a fridge for a day.' marginally more favourably than the other two statements in terms of being informative (41%) interesting (42%) and motivating (36%).  

From respondents comments, some said the statements required further supporting information about how the energy from waste process worked. Some respondents also said they were unclear whether the statements meant the plastic items could or could not be recycled

We did

The results of the survey have been collated and used to develop our campaign ‘Recycling plastic?  It’s got to be a bottle.’

We’ve listened to the results and focused on providing clearer information on what plastics can and cannot be recycled in our print and digital communications. Also throughout our communication we state that general waste is used to make electricity.

We have created social media content toolkit and shared this with the nine councils to ensure consistent recycling messages are used.

For information about the ‘Recycling plastic?  It’s got to be a bottle’ campaign please visit, recycleforgreatermanchester.com/community and search #GotToBeABottle on Twitter.

We asked

Stockport’s Town Centre West has the potential to be a new urban village of up to 3,000 new homes with complementary mixed use development and the social infrastructure required to support a significant increase in the residential population.  Our proposal to create a Mayoral Development Corporation to lead the regeneration of the area came about in response to the Mayor’s Town Centre Challenge and our urgent need to maximise the potential of brownfield sites to accommodate more housing in light of GM Spatial Framework.  The MDC proposal also responds to Stockport Council’s Town Centre Living agenda which looks to redefine Stockport’s residential offer for existing and future communities and make the town centre a residential destination of choice. 

The consultation on the creation of a Mayoral Development Corporation and associated proposals closed March 10, 2019 after an eight week period of public consultation.

During the consultation we asked a number of stakeholders, including local residents their views on a number of areas. Including –

  • Whether or not the development of a Mayoral Development Corporation would be the best way to drive forward long-term regeneration for Stockport’s Town Centre West
  • Whether or not the creation of a Mayoral Development Corporation for the Town Centre West could lead to regeneration and improvements across the rest of Stockport Town Centre as a whole
  • Whether or not respondents felt that the proposed boundary of the Mayoral Development Corporation was appropriate
  • Whether people thought the name ‘Stockport Town Centre West Mayoral Development Corporation’ is an appropriate name for this MDC.
  • Whether people thought that the Mayoral Development Corporation should not have any planning functions in relation to granting discretionary rate relief.

We did a number of things during the consultation to help to promote it and make sure that the right people had the opportunity to contribute. This included –

  • Letters to 530 local residents and businesses in the area
  • Promotion of the consultation through Greater Manchester Combined Authorities communication networks; monthly newsletter to over 4,000 local residents, groups and organisations and social media posts.
  • Promotion of the consultation on Stockport Council’s website and social media
  • Specific invites to respond to key consultees including MPs across Greater Manchester, Homes England, Environment Agency, Historic England, Network Rail, and Highways England

You said

The consultation received 205 responses, 88.73% of which came from Stockport residents.  11 organisations responded to the consultation representing a variety of sectors and interests including the voluntary sector. 

The overall consultation response to the proposed MDC was very positive.  78% of people either agreed or strongly agreed that the MDC was the best way to drive forward long term regeneration and 81% agreed that the MDC would support and improve Stockport town centre as a whole.   

60% of respondents agreed that the proposed boundary for the Mayoral Development Corporation was appropriate and 47% agreed or strongly agreed with our proposal for planning powers and powers over discretionary business rate relief to remain with Stockport Council.  Only 21% of respondents wanted to see planning and business rates powers granted to the MDC and but 36 comments from respondents argued that our proposals should go further, particularly in terms of the area the proposed MDC should cover.

We did

The consultation responses were analysed and the overwhelmingly positive response informed the Mayor’s decision to proceed with the creation of a MDC in Stockport.  A report summarising the consultation exercise and result was submitted to Greater Manchester Combined Authority on March 29th recommending that GMCA consider the proposed MDC.  No objections were received from the members of GMCA (which includes the Leader of Stockport Council) and the Mayor then notified the Secretary of State of his intention to proceed and asked Government to prepare the legislation required to formally create the MDC as an independent statutory organisation that will lead regeneration efforts.

In parallel with the formal legal process to create the MDC, Stockport Council (as the Local Planning Authority for the Mayoral Development area) is working up a Strategic Regeneration Framework (SRF) which will set out in detail how we think the area could be transformed over the long term to become Greater Manchester’s newest, greenest, and coolest affordable urban neighbourhood.  The regeneration framework is currently being finalised and will be published for public consultation over the summer to ensure that all stakeholders in the area have the opportunity to see, comment on, and influence the vision and the type of development that comes forward in the area. 

We asked

We asked people across Greater Manchester to tell us about the role and impacts of alcohol in their communities.

We know that alcohol-related harm is costing Greater Manchester’s public services over £1.3bn a year – the equivalent of £500 for every resident. And beyond the visible impacts, hidden harms are experienced by more people of all ages and backgrounds than is commonly recognised.

But alcohol plays an important part in our region’s close communities and vibrant towns and cities. Our night life is celebrated around the world. The vast majority of people who drink enjoy doing so safely and responsibly.

This was not looking into people’s individual behaviour. We wanted to find out what residents and businesses understand about the scale and nature of alcohol harm in our city region, and how – and indeed if – things should change when it comes to the way we drink.

You said

Through broad engagement with the public, and targeted activities with more than 80 local voluntary, community and social enterprise (VCSE) organisations, more than 5000 people joined in the Big Alcohol Conversation.

We are now analysing everyone’s contributions, through our online surveys, one-to-one interviews and focus groups.

What is immediately clear is that people see a wide range of issues linked to alcohol in their local areas, from crime and anti-social behaviour to homelessness to personal health issues. There is support for more action to tackle these impacts, and low awareness for measures already in place.

We did

Watch this space…

Later this year we will reveal the full results of our Big Alcohol Conversation, alongside the launch of a Greater Manchester ‘Ambition for Alcohol’. This will be our statement of intent, co-designed by people across the city region.

Our ambition will set out how we could do things differently – whether through developing new policies or inspiring social change. And how together we could realise our vision for Greater Manchester as a place where everyone can have the best start in life, live well and age well, protected from the harms caused by alcohol.

We asked

We asked people whether they agreed with the Mayor and Deputy Mayor’s proposal to raise the policing element of council tax by £24 per household over the course of the year.

This proposed funding would be used to:

Increase the police force by recruiting at least 320 officers; this would include:

  • 220 neighbourhood police officers
  • 50 police officers dedicated to policing the transport network
  • 50 police officers to create a proactive forcewide team

Continue to improve the 101 service

Tackle serious and violent crimeTackle violence against women and girls

Increase, for 2019/20, the amount of funding allocated to the local authorities for community safety initiatives. 

You said

There were more than 850 responses to the consultation on GM Consult.

Feedback included:

  • 59% support the proposal of a £24 increase of council tax – or believe it should be increased by more than £24 over the year
  • 63% support the proposal to recruit 320 police officers

Additional comments include support for recruiting warranted police officers, not PCSOs, and a desire for an increase in visible police presence in neighbourhoods.

We did

The proposal was presented at a special meeting of GMCA on 15 February 2019 by Deputy Mayor, Bev Hughes. The proposal, to increase the policing element of the council tax by £24, has been backed by the Police and Crime Panel.

The report and minutes from the Police and Crime Panel can be accessed here: https://www.gmcameetings.co.uk/meetings/meeting/645/police_and_crime_panel

The press release announcing the increase is available here: https://www.greatermanchester-ca.gov.uk/news/greater-manchester-communities-to-benefit-from-additional-police-officers/